Customer dissatisfaction with the insurance industry in Kenya has peaked. Could Kenyans possibly be more dissatisfied with this most essential industry? I think not. Customer dissatisfaction is nothing to sneeze at under the best of circumstances. Service providers are slowly but surely learning that “the customer is always right.” Insurance providers too need to acknowledge …
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Tag: ‘Kenya insurance Act’
The Kenya Insurance Act Protects You
The Kenya Insurance Act (1984) is the Act that governs all matters insurance in Kenya. Its chief aim is to protect you – the insured – and make sure that insurance companies in Kenya are towing the line. The Kenya Insurance Act requires all insurance companies in Kenya to register. Any kind of insurance you …
