The Kenya insurance industry is adapting, as it should, to the country’s circumstances. One result is that we are beginning to see more varied insurance packages then before. Take for instance the new kidnapping insurance from AIG. With the recent spate of kidnappings in the country, this could not have come at a better time. …
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Are you dissatisfied with the Insurance Industry in Kenya?
Customer dissatisfaction with the insurance industry in Kenya has peaked. Could Kenyans possibly be more dissatisfied with this most essential industry? I think not. Customer dissatisfaction is nothing to sneeze at under the best of circumstances. Service providers are slowly but surely learning that “the customer is always right.” Insurance providers too need to acknowledge …
